At pokebet, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use and store it, and what rights you have over your own data. Please read this page carefully before registering or using any part of the platform.
pokebet is an online sports betting and entertainment platform serving players in the Philippines. This Privacy Policy applies to all personal data collected through our website, mobile experience, and any related services you access under the pokebet brand. We act as the data controller for the personal information you provide when you register, deposit, play, or contact our support team. Our practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions, you may reach us at [email protected].
When you create an account on pokebet, we collect personal details such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During the course of your activity on the platform, we also collect transactional data including deposit amounts, withdrawal requests, game history, and payment method details. We automatically gather certain technical information when you visit our site, such as your IP address, browser type, device model, and pages visited — this helps us improve platform performance and detect suspicious activity. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All data collection is limited to what is necessary for the lawful operation of our services and compliance with Philippine regulations.
Your personal data is used primarily to create and manage your pokebet account, process deposits and withdrawals, and verify your identity in line with anti-money laundering requirements applicable in the Philippines. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Technical and behavioural data helps us monitor platform stability, investigate fraud, and improve the overall user experience for Filipino players. In some cases, we may be required to share your data with regulatory authorities or law enforcement agencies in the Philippines if compelled by law. We will never sell, rent, or trade your personal information to third-party advertisers or data brokers.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law, including record-keeping requirements related to financial transactions. Identity verification documents are stored securely for the minimum period required by applicable regulations and are deleted once that retention period expires. If you request account closure, we will deactivate your account and begin the data deletion process, subject to any outstanding legal or regulatory obligations that require us to retain certain records. You may contact [email protected] at any time to enquire about the specific retention period applicable to your data. We review our data retention practices regularly to ensure they remain proportionate and compliant.
pokebet uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external advertisers. You can manage non-essential cookie preferences through your browser settings at any time, though doing so may affect certain features of the platform. Our cookie practices are reviewed periodically to ensure they remain minimal and purposeful.
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processors. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all personnel are bound by confidentiality obligations. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012. We encourage you to use a strong, unique password for your pokebet account and to enable any available account security features.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to object to certain types of processing, the right to erasure of your data subject to legal retention requirements, and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please send a written request to [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable law. We are committed to making this process as straightforward as possible for all our Filipino players.
Our platform may integrate with third-party payment processors and identity verification providers to facilitate deposits, withdrawals, and account verification — these providers are contractually required to handle your data securely and only for the purposes we specify. We do not embed third-party social media widgets, advertising networks, or analytics services that would track your behaviour across other websites. Any links to external websites that may appear in informational content are provided for reference only, and pokebet is not responsible for the privacy practices of those external sites. We recommend reviewing the privacy policies of any third-party services you use in connection with your account. Our agreements with all data processors are reviewed regularly to ensure ongoing compliance with Philippine data protection standards.
pokebet is strictly an adults-only platform and does not knowingly collect personal data from individuals under the age of 21, in line with Philippine gaming regulations. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete the associated data. Parents or guardians who believe their child may have accessed our platform are encouraged to contact us at [email protected] so we can investigate and take appropriate action promptly. We have age verification procedures in place at registration to prevent underage access, and we take our responsibility in this area very seriously. Responsible gaming and the protection of minors are core commitments of the pokebet platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered users by email and display a prominent notice on the platform for a reasonable period. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pokebet handles your personal data, please do not hesitate to get in touch. You can reach our data privacy team by email at [email protected] — please include your registered account email and a clear description of your query so we can assist you efficiently. For general platform questions, our FAQ page covers many common topics. We aim to respond to all privacy-related enquiries within five business days. Your trust is important to us, and we are committed to handling your data with care and transparency at all times.
Here is a quick look at the key principles that guide our approach to data privacy on the pokebet platform.
All data you share with us — from registration details to payment information — is transmitted and stored using secure encryption protocols, keeping your information safe from unauthorised access at all times.
We fully respect your rights under the Philippine Data Privacy Act of 2012. You can access, correct, or request deletion of your data at any time by contacting our support team — no complicated processes, no unnecessary delays.
We will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate your account, process transactions, and keep the platform secure for all Filipino players.
Our support team is ready to help with any data privacy concerns. You can also visit our FAQ for quick answers, or head to the platform and start playing with confidence knowing your information is in safe hands.